Analysepakete

For 5-star hotels | Tailor-made for excellence

1: SHINE Quality & Standard Analysis – Visibly Living LQA Standards 

Objective: Excellent room quality is the hallmark of every 5-star hotel. This analysis reveals where your housekeeping already excels – and where processes, details, and communication could be even more precise .

Contents of the analysis:

• LQA Alignment: Systematic comparison of your current processes with the Luxury Quality Assurance Standards
• Sample inspection of rooms: Analysis according to criteria such as attention to detail, presentation, consistency & cleanliness
• Workflow analysis: Observation of the daily routine – from the early shift to the handover
• Communication structure: How are standards communicated, reviewed, and exemplified?
• Cleaning processes and equipment, cost reduction
• Strengths and weaknesses profile with suggestions for optimizing the organization, workflows, use of equipment and machinery, and professional handling of cleaning products.

Additional focus: Potential & efficiency in everyday life

• Establishing standards: We show where guidelines are too abstract – and how they can be made operationally effective.
• Streamlining processes: Targeted guidance can tighten processes – without sacrificing quality.
• Identifying sources of error: Recurring deficiencies and inconsistent performance are usually systemic – we uncover them.

Advantages for your hotel:

LQA preparation at the highest level – ensuring audits go smoothly. Less rework = greater efficiency in daily operations. Clarity for teams – everyone knows what matters and how it’s done. Premium standards, measurably implemented – for genuine added value for guests.

Optionally combinable with:

• SHINE Quality Workshop for training and anchoring the results
• Model room training & on-site coaching (LQA Training)
• Follow-up measurement after 6 weeks

2: SHINE Leadership DNA Analysis – Unleashing Potential, Leading Excellence

Objective: In a housekeeping team, every manager acts as a multiplier. This analysis not only reveals where leadership has an impact , but also shows what untapped potential and efficiency reserves lie within middle management.

Contents of the analysis:

• Experience leadership behavior live: accompaniment and observation in everyday operations – with a focus on decision-making behavior, clarity, and role model effect.
• 1:1 Potential Dialogues: Individual interviews with team leaders to uncover hidden competencies and areas for development.
• Team feedback loops: Anonymous mini-survey within the team on leadership impact, clarity, and collaboration.
• Efficiency check: Analysis of information flows, task distribution and repetitive errors – Where are we unnecessarily tying up resources?

Additional focus: Identifying potential & increasing efficiency

• Activating strengths: Talents often lie dormant – we help to integrate them specifically into roles and tasks.
• Optimize routines: Many processes cost time because they are not coordinated – we show how management teams and employees can work smarter.
• Avoid duplication of effort: Clear leadership roles reduce micromanagement and increase personal responsibility.

Advantages for your hotel:

Increased efficiency: Less friction – more results-oriented day-to-day operations. Relief for management: Empowered supervisors = more time for strategic tasks of HSK management. Fewer errors – better standards: Clear communication and responsibilities increase process quality. Long-term employee retention: Those who recognize their potential stay – those who experience good leadership grow.

Optionally combinable with:

• SHINE & Lead seminar on the sustainable implementation of the findings
• On-site mentorship (3 months)  to establish new leadership routines
• Team efficiency workshop: Jointly develop and implement measures based on the analysis.

3: Human Power Analysis: Sickness Absence, Employee Turnover & Motivation

– Strengthen bonds, use resources effectively

Goal: Employee turnover, overwork, and sick leave cost quality and energy. This analysis not only shows  why employees leave, but also how you can develop a stable, committed team .

Contents of the analysis:

• Data-driven analysis: Analysis of absences, resignations & short-term absences (12 months)
• Workload & shift schedule check: Assessment of fairness, repetitive shifts, work-life balance
• Employee sentiment survey: Anonymous survey on motivation, identification & stress
• Individual discussions with key people: In-depth understanding of personal obstacles and structural bottlenecks.
• Sustainability analysis including housekeeping process analysis, resource efficiency

Additionally, the focus is on potential and efficiency within the team.

• Utilize talent instead of losing it: Those who experience overload burn out – we help to deploy employees effectively .
• Optimize work schedules: Intelligent planning creates flexibility and reduces sick leave.
• Retaining skilled workers through appreciation: Those who feel seen and included stay – even without a bonus.

Advantages for your hotel:

• Immediately visible improvements
• Higher standards – without extra effort and improved guest satisfaction
• Strengthening leadership in the HSK
• Sustainable employee retention through targeted development
• Efficiency and better resource utilization, fewer breakdowns

Reduced absenteeism – better planning. Higher loyalty and lower turnover. More targeted staff development instead of recruitment. A strong, stable team as a driver of quality.

Optionally combinable with:

• Retention workshop for managers: How do I keep my team?
• Mini-coaching sessions for resilience building & self-organization
• Monthly team pulse check system for early detection of problems